Return & Exchnage Policy

At Shop with Umaid, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and exchange policy below.

1. Return Policy

We accept returns on eligible items within 30 days of receiving your order. Please ensure the following conditions are met before initiating a return:

  1. Eligibility: Only unused, unworn, and undamaged items in their original condition and packaging are eligible for return.
  2. Return Window: You must initiate the return request within 30 days from the date of delivery (for example, 30 days).
  3. Non-returnable Items: The following items are not eligible for return:

    • Products marked as final sale or clearance.

    • Items that have been opened, used, or damaged after delivery.

    • Personalized or custom-made products (if applicable).

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at Iamumaidmumtaz@gmail.com or use our contact form to request a return authorization. Provide your order number and reason for return.

  2. Return Authorization: Once your return request is approved, we will send you return instructions along with a return shipping label (if applicable).

  3. Return Shipping: You are responsible for the return shipping costs unless the item is defective, damaged, or incorrect. For exchanges, we will cover the shipping cost for the replacement item.

  4. Pack the Item: Carefully pack the item in its original packaging, including any accessories, manuals, or parts that came with the product.

  5. Ship the Item Back: Send the item to the address provided in the return authorization email.

3. Refunds

  1. Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 3-5 business days.
  2. Partial Refunds: In some cases, if the returned item shows signs of use or damage, we may issue a partial refund or deduct a restocking fee.
  3. Shipping Fees: Please note that shipping fees are non-refundable, unless the return is due to a defective or incorrect item.

4. Exchange Policy

We offer exchanges for items that are defective, damaged, or incorrect. To initiate an exchange:

  1. Contact Us: Reach out to us at Iamumaidmumtaz@gmail.com or through our contact form to request an exchange. Provide your order number and details about the item.

  2. Return the Item: Follow the return process outlined above to return the original item.

  3. Receive Replacement: Once we receive the returned item, we will send you a replacement item at no additional cost (if the item is still available).

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. We will work to resolve the issue by either providing a replacement or a full refund.

  1. Proof of Damage: Please provide photos of the damaged item and packaging to help us process your claim quickly.
  2. Return Shipping for Defective Items: If the item is defective or damaged, we will cover the cost of return shipping.

6. Late or Missing Refunds

If you haven’t received your refund after 3-5 business days, please check with your bank or credit card company first. If the issue persists, contact us, and we will assist you.

7. Exchanges for Different Sizes/Colors

If you wish to exchange your item for a different size or color, please initiate a return for a refund and place a new order for the desired item.

8. Contact Us

If you have any questions regarding returns or exchanges, please feel free to contact us:

Email: Iamumaidmumtaz@gmail.com